Privacy Policy — Open Lens

Effective Date

As stated in this policy

Scope

All users of our services

Questions?

How We Use Data

We use personal data to respond to inquiries, review product count, usage, and style requirements, prepare quotes and delivery plans, coordinate product intake, confirm sample setups, carry out photography production, manage proof gallery review, edit selected files, deliver final images, process payments, maintain records, secure our systems, and comply with legal obligations. We may also use limited technical data to operate the website and understand whether pages and forms function properly.

Processing is limited to the operational needs of the studio and website.

Service Providers

We may share personal data with service providers that support website hosting, communications, file storage, payment processing, scheduling, or similar operational tasks. These parties may process data only for the services they provide to us and are expected to handle it under appropriate confidentiality and security obligations.

Service providers receive only the information needed for their assigned function.

Legal Disclosures

We may disclose personal data when required to comply with law, a valid legal process, or a lawful request from public authorities. We may also share information where needed to establish, exercise, or defend legal claims, or to protect the rights, property, or safety of Open Lens, our clients, or others.

Legal disclosure is limited to what is necessary in the circumstances.

Your Rights

Subject to legal limits, individuals may request access to their personal data, correction of inaccurate information, deletion of data that is no longer needed, or restriction of certain processing activities. Where processing is based on consent, that consent may be withdrawn for future processing, without affecting prior lawful processing.

Available rights depend on the nature of the request and applicable law.

How to Make a Request

To protect privacy and security, we may ask for information needed to verify a request before responding. If a request is incomplete, unclear, or cannot be fulfilled under applicable law, we will explain the position in general terms and, where appropriate, indicate the next step.

Requests are reviewed before action is taken to protect confidentiality and prevent misuse.

Data Retention

We retain personal data for the period needed to handle inquiries, manage bookings, complete production, deliver files, maintain business records, and meet legal or tax obligations. When data is no longer needed, we delete it, anonymize it, or archive it in a limited form where retention is required by law or for legitimate business recordkeeping.

Records are kept only as long as needed for service, accounting, or legal purposes.

Policy Changes

We may update this Privacy Policy from time to time to reflect changes in our data practices, website features, or legal requirements. The revised version will apply once it is posted on the website, and the date of the latest update should be read together with the current text.

We review this policy when our practices or legal obligations change.

Data Category

Data We Collect

We may process contact details, inquiry content, booking information, product and order details, reference materials, shot lists, gallery selections, payment status, delivery instructions, and technical data such as device and usage information. Where needed for studio work, we also process information about the products submitted for photography and the preferences provided for styling, editing, and file delivery.

The categories collected depend on the inquiry, booking, and delivery steps used.

Collection Source

How We Collect Data

We collect data directly from forms, email, planning calls, booking communications, product intake, proof gallery review, and edited-file delivery. We also receive limited technical data automatically when the website is used, and we may generate internal records from session planning, curation, editing, and delivery activity.

Information is received from users, from studio workflow, and from basic site operation.

Cookie Type

Cookie Types

We may use essential cookies to support site functions, preference cookies to remember basic settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent, depending on their purpose. We do not use cookies to collect more information than is reasonably needed for operation and review of site performance.

Cookie use is limited to standard site operation and basic measurement.

User Control

Cookie Controls

Users can usually block, delete, or restrict cookies through their browser settings. Some site functions may not work properly if cookies are disabled. Where the browser or device allows it, users may also clear stored data after a session ends.

Browser settings and device controls may limit non-essential cookies.

Privacy Contact

Contact Information

Privacy email

[email protected]

Privacy phone

+994 55 466 42 69

Mailing address

145, Kazım Kazımzadə Küçəsi, Baku, AZ

Privacy contact

[email protected]